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Filemaker pro FMP2012   Serial number missing

Question asked by subramanian on Oct 27, 2014
Latest reply on Nov 17, 2014 by disabled_JanStieperaere

I am the system manager for Filemaker pro application. one of the user reports the following

Please suggest how can we fix the issue.

There are numbers missing in FilemakerPro File: FMP2012 .(Its a Serial number.). Please note user cant leave the form with out save,   If user open  a record there is not chance to close the application without saving the record.
No missing:

Please find the attached  snap .


Database is in server and  users are connecting from client machine.

I am a newbie .  Please suggest how we can find the rootcause and  solution .


Thanks & Regards

Subramanian Chinnakumar