I got fed up with the manual work of gathering all the stuff FM tech support asks for, so I made myself a tool and am offfering it here for anyone to examine, use, flame or whatever
I have built and tested it on OS X 10.9.5 with FMS13, but I believe it should work with several other combinations of FMS and OS X. (No, I will not make a similar tool for MS Windows...)
You can open it in any text editor to verify that it does no evil...
Drop it anywhere on a Mac hosting FMS and doubleclick.
A Terminal window will open, and you will be promted for your admin password.
It will gather all the info that FM techsupport may ask for (afaik) and stuff it into a .zip file on the current user's desktop. Send the file to FM techsupport and spend the saved minutes on a coffee break!
I'd love any feedback you may have. I *may* even add suggested improvements...