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Windows Filemaker Pro 13 Updater v4 Fails

Question asked by petewhit on Nov 27, 2014
Latest reply on Nov 27, 2014 by petewhit

I have downloaded the Windows FM Pro 13 v4 updater and run the installer, but fails to update:


During installation it asks for Windows exploerer to be closed, but it is not running, confirmed in Task manager.

I opted to continue without closing applications.


Installer gets as far uninstalling FM Pro 13 Adv stops and asks for the installer file, I locate it but it rejects it as not a valid file.


I have run the installer 3 times with the same result.


I am upgrading from v3, which I upgraded to some time ago without any problems.


Thanks for any advice.