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Never ending iOS pinwheel

Question asked by JStars on Jan 21, 2015
Latest reply on Jan 22, 2015 by schamblee

What's causing the iPad to pinwheel to spin endlessly?

 

I'm working with a client who is filling out forms on a couple iPads (specs below). When they move to the next form (committing the record and switching layouts), they often get stuck with the never-ending iOS pinwheel. They sometimes have to quit FM Go to get out of it.

 

This happens at different places in the process. Sometimes when committing a picture, sometimes a signature, sometimes just committing text and moving to the next layout.

 

We've tried this on different high-quality, low-traffic Wi-Fi zones. There's a T1 line on the server side.

 

If you touch the screen, you will sometimes get a dialog asking if you want to stop the current script - Yes/No. About half the time, touching either choice will dismiss the pinwheel and the data seems to be OK. All script steps are approved for FM Go.

 

The client is rapidly losing faith in the project we built for them. Is there anything I can do to clear this up?

 

 

FM Server 12

Windows server with quadruple the required specs.

iOS 7.1

FM Go 13

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