I though this is moderated. Why do we get repeated non-English messages?
If you look at the rate of the messages, you will see why it is SPAM.
I know that. The question was, should not we have some filters or spam protection.
Since it's an open forum, spammers will create accounts and then use them to spam the board. The moderators have to kill the accounts and clean out the backlog. It usually takes a bit of time.
The question is whether the account can be created by a machine (https://community.filemaker.com/login.jspa?registerOnly=true looks like it allows so; and the account names used by the Korean suggest that). If yes, there should be some control mechanism such as Captcha to prevent automatic registration ( matthew_odell ).
easy to get in - easy to get stuff out as well? Is the address-data save...
@ Mike_Mitchell Yes, this seems to be what Jive recommends. This seems to be ongoing problem with the other forums based on JIVE.
I's just annoying when I look at the feed to see only Korean messages. But s soon there are a few comments and new posts they disappear. Hence the topic of this discussion.
Shell I close it now?
Leave it open.
It's not only a problem with the feed on the web page. If you have turned on "Follow" on the Discussions forum, you obtain also mails with their spam messages.
IMO, it does not shed good light on FMI's quality of service; I'm tempted to take some consequences.
The community IS moderated. Mostly by people that live in the Pacific timezone in California.
Would you like to be woken up at 2am with the sound of alarms saying that you need to delete spam out of your mailbox?
Give them time, geez. They took care of this batch in under 24 hours. I think that goes a long way towards shedding GOOD light on their quality of service. There's no need to witch-hunt FMI over a spammer getting past the filter.
That's up to you. I know the spammers are annoying.
Hi everybody, there is captcha on our registration, but some people are very resourceful. We've deleted the users and put in some moderation settings that will hopefully catch these types of posts in the future. Thanks.
But that would be fine if forums were classified by language. I think it was before the changes.
BTW, we have had many attacks like this in the past, and each time try to match the new techniques these spammers are using. For example we luckily haven't seen many "Dubai" posts like we did 9 months ago. It's a constant struggle that we are working on, and always learning more each time.
Thanks, Matthew O'Dell. I guess, we will see in the next few days if it works.
Having previously dealt with modding a phpBB forum for a few years back in my heyday, I know how much work it is to keep spammers at bay. The fact that attacks have been few and far between are a testament to your work!
@Mike Beargie Makes sense. Considering there are quite a few FileMaker developers in Europe and Asia, would it be worth thaving a moderator in these parts of the world as well?
I don’t consider the volume of posting to be high enough to require additional moderators. Since it’s a free resource there’s only enough paid time that FMI can commit to it.
Just to give everyone our thoughts on this, we absolutely hate the spam. As many people receive emails about each of the posts that are going into this community, we know that email can be a precious thing, and any spam can completely break any trust.
We do have help in other regions of the world, but unfortunately many of those people happen to be at our HQ this week, so the spammer found the right time to strike, as we have a little less coverage this week than what we normally do. I guess this is why they don't put the president and the vice president on the same plane together.
All joking aside, it is our goal to strike a balance with allowing our customers (especially new customers) get into the community with ease, while at the same time making sure that we don't have spam. Every time there is a new hit, we investigate new possibilities for moderation in order to stop these from happening. Thanks for all of your patience.
Comparatively speaking, compared to other forums, the FileMaker forums ( both FMI's and 3rd party forums ), see so few spam posts being actually posted. I think it's not worth getting tweaked about.
Matt and the FMI team do a great job shielding us from what happens on the back-end/darkside of the internet. Thank you guys/gals!!!
Matthew thanks, for chiming in .
I understand the change to Jive is a large project, but would that be possible to have forums per language ?
Time for that "new possibilities for moderation"? It happened again very early this morning matthew_odell
There is no way to mark a PERSON as abusive, only posts. Or there is no way to block a person (which would be helpful). There seems to be more limited moderation on weekends.
What mystifies me is why people do this. I guess it must be effective, but it seems to be an unanimous source of annoyance to the community ...
I think separating forum by languages makes sense in a long run, especially for email feeds , but it is not realy priority now. I don't think it will solve the problem of spam. You still will get spam, if you are lucky, it will be in your language, or could be Korean again.
E.g. I can see some posts in German in general list, I don't speak the language, so I ignore it. Having a header in foreign language would probably make the discussion relevant to the region (that is unless some keen soul get hand of google translator) and private enough.
I am surprised this discussion is this long. I think we need to start another one dedicated to the desirable features / changes to the forum.
@ Matthew O'Dell Thanks for sharing, this gives everyone a better idea how the forum works and being looked after.
Beverly Voth wrote:
There seems to be more limited moderation on weekends.
Beverly Voth wrote:
There seems to be more limited moderation on weekends.
This might be related to the Friday night drinks or if you are like me driving kids around all sorts of clubs/activities over the weekend. Can we just agree to read this blog less over the weekend to give moderators some time to see their families?
Hi Bev, even though all abuse reports are based on posts and not people, if a person's posts are reported as abusive enough, then all of that person's posts will be blocked. I also lowered the number of reports before that happens, so if any of you see this in the future and enough report it, the person will be blocked from posting more, and I believe their posts will disappear for a moderator to review.
There are actually discussions areas for Japanese, Chinese, and Korean. We used to have support for the european languages, but because of the low use over the years, it was decided it would be better to push them to other more vibrant forums for their languages, which is why we have links to them on the Discussions page. The ability to point people to their specific forums, even if they are off-site, is currently being reviewed.
Jive suggests using Askimet
> we investigate new possibilities for moderation in order to stop these
an unfortunate side effect of reporting the abuse is that it bumps the post to the top of the recent discussions as if someone has replied to it.
We have another bunch of spam messages posted again. I think, it is something we will have to live with for now. It is good to know something is being done.
Hi everyone, we're honing our settings to block these posts. Even though 4 posts did get through, we caught and blocked a lot of them (you should've seen my "awaiting moderation" list this morning).
We really apologize for the few that are getting through, but we're slowly working to stop this from happening. Thanks everyone for your patience.
Simple economics. If they had to buy, stuff, and seal envelopes and pay for and lick stamps, they'd go bankrupt inside a week. But e-mail is effectively free to send out, and a response rate to spam messages even as low as 1 in 1000 still makes it pay off. The other 999 of us weren't ever gonna buy their stuff anyway, so they don't care how pissed off we are.
Have you considered hiring Seth Rogen and James Franco?
I had to think about this for a second and then I fell off the chair laughing. Richard S. Russell - expect your website hacked within the next couple of hours and Korean masseuses turning up at your doorstep and massaging you to death while reading aloud all recent spam messages.
People, this ongoing hacking problem ~ that is a horrendous inconvenience ~ just got the worst ever today!
431 Asian Spams came through!
When will FM have their 3rd party vendor fix the HUGE HOLE in their Security system?
Frankly, this is NOT something we "should have to live with" ~ as some have suggested ~ when every other forum this 30-year veteran IT engineer belongs to does NOT have this kind problem.
Doesn't anyone else believe this should be fixed; once and for all?
Matthew O'Dell, please kindly get this problem resolved asap. Thank you.
Change your settings?
I have had none of your excitement.
Feeling quite left out.
I've gotten them in my email, but I've always been one to take matters into my own hands instead of relying on forum software.
1. I filter all messages from FM Community to a specific folder. That way I don't lose important emails in the clutter.
2. I filter out all messages with asian characters. Send them straight to the trash.
I'm not sure what forums you have been part of. But I am a mod on 2 other forums, and we are constantly dealing with spam. The filters work a little better so most people never see them, but it is still a constant fight. And because this is an official FMI community, the target is a little bigger here.
I am not using email notifications for each new post, so I am not affected either. I only get notified for the post in the discussions I participated. Works for me. I did not see any spam for a while, to be fair.
this ongoing hacking problem
Not really, anyone with a valid email address can register and it is free. It is not that difficult to generate multiple posts either. On the other hand, it is a community forum and not a on-line banking site.
Retrieving data ...