Is the file linked as a reference? per pg.17 of the WebDirect guide:
Note FileMaker WebDirect does not support container data that is linked by reference. Referenced container data displays as a static icon and can’t be exported.
The field is set to embedded, not referenced. Once (or if) I get this problem resolved I will set the field storage to external, but for the time being I'm trying to reduce the variables. Despite the field's display of the Quicktime icon, the file is an mp4, not Quicktime which by default stores as a reference.
Filemaker renders .mp4 files with quicktime for interactive containers, at least for every .mp4 I’ve ever put into WebDirect. Check and make sure you have the quicktime plugin installed in your browser.
If you setup an export container contents button, does it allow the user to download the video from web direct?
Quicktime Plug-in 7.7.3 is installed.
Media content can be downloaded by right-clicking the container field and using the contextual menu. The mp4 file downloads intact. I haven't tried with an export script, but because right-clicking works, I have no reason to suspect a script would not also work.
(check browser security settings?)
You said you had two ports mapped in the router, are you also accepting connections on port 443 and port 80? What are your container security settings, secure or open storage?
progressive downloading of container data is done via port 80 according to:
so you do need that port open to your FMS, your client isn't going to know to use port 16080.
Yes, port 80 is open but I can't vouch for 443. I know this used to open in a previous configuration but it appears to be mapped in the router to a different server, probably a mail server. This stuff is not an area of strength for me, so I strongly suspect that it's the root of our troubles, rather than anything FMS itself is doing. It's very difficult to find a clear definitive guide. I'll have to check with our networking guru.
One possible thing to check would be to access it on the same network the server is on, via it’s LAN IP instead of it’s WAN IP from the outside. If everything works inside the network, then you know it’s something the router is doing. If it does not work, then it’s back to looking at FMS or your filemaker file itself.
This could be part of the problem: I can't actually connect to WebDirect on the local network. I tried on a number of machines and just get the same error: "Can't Connect to the Server". Doesn't make much sense to me because if we can connect externally I would have though it was a given that it should connect internally.
BTW - I have redirected port 443 in the router to point to the FM Server machine, but still no change streaming performance.
I have this exact same problem. Ports 443 and 80 are open, container field has "external storage" unchecked. It is an .mp4 file (11 MB) dragged into the container field via FMP (plays fine in FMP).
The container field is set to optimized for interactive content.
Can't view or export file via webdirect. Simply shows icon in safari or link in Chrome or Firefox.
Server is running with Go Daddy SSL certificate, progressive downloading is checked in the admin conso
I hope somebody has the solution to this because it is taking up way too much of my time trying to figure something out that should be simple!
Thank you in advance.
I'm having the same problem as well. And it's a mission critical solution. I do still need to go through and confirm that I've covered all the issues explored in this thread.
I'd love to offer more info, jw but here is the reality: inside the network my client never had any issues with playback....and my issues turned out to be sporadic. I was always evaluating things as a user outside the network.
I still believe in the long run my client may have some issues, but they've been merrily using my video-based learning management system without a single fussy user.
I tend to think it's a better approach to post the videos off the server and use web viewers, and I set it up where the training manager can post videos using either protocol. But so far they like the drag/drop simplicity and the native security of container fields.
Make sure to upgrade to FileMaker 14 as well. 25% overall speed boost in WebDirect made it a no-brainer to upgrade.