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User cannot open document from supercontainer

Question asked by djlinden on Mar 27, 2015
Latest reply on Mar 29, 2015 by Julio Toledo

First let me apologize if this question has been asked before.  I did not find anything when searching the forum.

 

I am new to super containers.   I inherited a site that runs FileMaker(FM) 13 Advanced and utilizes supercontainer to store documents (text, pdf, excel) for retrieval by the users.

 

A user on a windows 7 system running FM 13 and supercontainer cannot open any document that is stored in a container.  I created a new user on this system and this new user has no issue opening the documents.  It is probably some sort of windows setting for this user.  I have compared windows settings of both users and so far have found no difference. 

 

What would cause this problem?  Where should I be looking.

 

Thank you for your assistance.

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