4 Replies Latest reply on Mar 29, 2015 9:03 AM by Julio Toledo

    User cannot open document from supercontainer

    djlinden

      First let me apologize if this question has been asked before.  I did not find anything when searching the forum.

       

      I am new to super containers.   I inherited a site that runs FileMaker(FM) 13 Advanced and utilizes supercontainer to store documents (text, pdf, excel) for retrieval by the users.

       

      A user on a windows 7 system running FM 13 and supercontainer cannot open any document that is stored in a container.  I created a new user on this system and this new user has no issue opening the documents.  It is probably some sort of windows setting for this user.  I have compared windows settings of both users and so far have found no difference. 

       

      What would cause this problem?  Where should I be looking.

       

      Thank you for your assistance.