What's your OS? Which mail client do you use?
Apologies for the delay – I had to ask our IT people – who advise
• The main server is running Exchange 2007. There is a SMTP email relay setup on the server to handle email from the FileMaker server.
• PC’s and laptops are running either Office 2007 or Office 2013 (MF)
• The FileMaker server does not have Office installed and never has.
Hoping you are able to get to the bottom of this.
Which version of FileMaker did you use before?
did you install the 32 or 64 bit version and on which client OS?
Be aware that mixing 32/64 bit filemaker/os will make "send via email client" fail.
My 32/64 bit suggestion may not be relevant for you, but which version did you install?
ANd is your pc running 64 or 32 bit?
If you are using mac, switch the mode of FileMaker to 32bit mode and try. Because the installation guide states the following:
"If you plan to use FileMaker Pro with 32 bit of any of the following software:
- an email client to send messages from FileMaker Pro
- ODBC Client drivers for external SQL sources,
- audio/vido codecs to play content in interactive containers.
To switch between 64 and 32 bit mode.
1) quit FileMaker pro
2) In finder, open the application folder, then select Filemaker pro 14 or Pro Advanced from the respective filemaker folder
3) choose file menu > Get Info.
4) Select Open in 32-bit Mode to run in 32-bit mode. Clear this option to run in 64 bit mode.
5) start Filemaker pro and try.
Break it down in stages.
1. Check the FM server & client logs for errors.
2. Write a new script, that sends a single email with a line of text and does nothing else, use hard coded values to start with.
This will test the integration between FM14 & the OS you are running on without cluttering the test up with databases /layouts and variables.
If it works... then move onto the next area , (adding a PDF file)
I had such horrific problems with 'local' client sends, sometimes the FM would not 'trigger' the program integration correctly.
In the end I wrote the system to just insert a record in a database, then have the server trawl thru the database every 10 minutes and send the email from the server.
As regards you PDF file.. this may be a 'race condition'
On some PDF files it can take a bit more time to encode & pull the fonts together.
Your email may be hitting the system (triggering the OS email client), before the PDF is finished being assembled.
Shove a temporary 20 second delay between the steps, to see if it fixes the problem.
I had the same issue and went back to FM13. Now, all is good again.
To help other users you should mark the 32/64 bit answers as correct answer(s)