on Aug 6, 2015Hi,
now that forums are closed, is there a form somewhere to report a product issue?
Thanks!
Hi,
now that forums are closed, is there a form somewhere to report a product issue?
Thanks!
No, "Discussions" is NOT an official place to report problems so that they will get properly moved to Engineering.
Allo Fabrice,
Does this link not work for you?:
http://forums.filemaker.com/hives/1eea103f05/posts/create?type=52
Bestest,
Beatrice
On Aug 6, 2015, at 4:11, 1-more-thing <noreply@filemaker.com> wrote
Where can we now report an issue?
created by 1-more-thing in FileMaker Community Feedback - View the full discussion
Hi,
now that forums are closed, is there a form somewhere to report a product issue?
Thanks!
Will this link still be valid after the merge (25 AUG)?
beverly
On Aug 6, 2015, at 4:56 PM, Beatrice Beaubien
Where can we now report an issue?
reply from Beatrice Beaubien in FileMaker Community Feedback - View the full discussion
Allo Fabrice,
Does this link not work for you?:
http://forums.filemaker.com/hives/1eea103f05/posts/create?type=52
Bestest,
Beatrice
On Aug 6, 2015, at 4:11, 1-more-thing <noreply@filemaker.com> wrote
Where can we now report an issue?
created by 1-more-thing in FileMaker Community Feedback - View the full discussion
Hi,
now that forums are closed, is there a form somewhere to report a product issue?
Thanks!
>
It looks like it's already redirecting to a support portal, where it asks you to set up a new account (the community account, apparently, does not work for support).
Thank you Beatrice,
I don't know why I was unable to reach this form when I posted.
Sometimes this site is a maze
I see. Adding a new issue at the forum actually goes to the old "blackbox" form. That seems a step backwards, since the forum submission was great for seeing other reports, contributing "me too's" and additional examples or scenarios to reproduce the issue, etc.
I see that the old forums, including the "Report an Issue" forum, are read-only.
Back to the original question, is there (or is there going to be) a special place in Discussions for reporting issues? Howard's comment about blindly sending a blackbox form submission is very true: that's a huge step back from what we were able to do in the "Report An Issue" Forums. Reporting issues in the normal Discussion form isn't going to be useful, I think.
Thanks, Howard!
I'm planning to chip away at usability issues as time permits -- and freely acknowledge that placing "Report an Issue" under the heading "Places of Interest" on the home page isn't very intuitive. Likewise placing it under "OTHER DISCUSSION FORUMS" on the Discussion page.
Please stay tuned for incremental improvements in the UI. In the meantime, I appreciate your patience...
Cheers --
Mark
Sorry I can't see where we can report a bug.
The Report an Issue link just seems to take you there but then creates a 'normal' discussion if you click Create Discussion
I'll chime in to say I had posted one earlier and wanted to go back and update some information so that maybe they could tell what is happening, but although I can read all the exchanges, I cannot post a reply. Frustrating, to say the least!
Same here.
Could you try this again and let me know if you can reply to older threads now? I fixed a permissions issue earlier this morning that should help with this.
If this doesn't fix your issue, I want to be sure I understand it correctly -- in that case, let's discuss.
Thanks!
Mark
----
Viewing past issue reports:
Go to the home page and then choose "Report an Issue" from the lower right. Then choose the "Content" link from the purple "Report an Issue" header in order to see past threads.
I can reply to older threads now, whereas I could not last weekend.
By the way, Report an Issue is now freeform. that is, there is no longer a form to fill out?
FileMaker Inc. is okay with that?
Eric Matthews,
In deciding to combine our Support Forums with the FileMaker Community, this was one of the trade-offs we had to balance against the benefits of having everyone together in a single community. Unfortunately, this platform doesn't allow for the structured fields we had before.
Oh.
If FMI prefers issues to be submitted in a more structured way, perhaps you could put a suggested format or template in the "ABOUT THIS FORUM" area as seen here: FileMaker Product Management Q&A Topic Suggestions
Has this change been affecting the Known Issues database by philmodjunk?
That's a great idea. We'll consider a few alternatives.
Thank you
P.S. I'll defer to philmodjunk on the degree to which this change may have impacted his db. We're having some sporadic problems with in-content links that we're working on that might also be causing his db problems, but hope to have this resolved soon.
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