One possibility: Plug-ins are 32-bits and FileMaker is open in 64-bits mode. If this is the case, close FM, show it in the Finder, do a Cmd-I and check the 'open in 32-bits mode' checkbox. Then try again.
Or: purchase 64-bits versions of the plug-in(s)...
What version of FM?
we've tried both FileMaker 13 and FileMaker 14
did they run a while back? What Plugins are affected?
Sounds like the plugins are not actually in the container fields you are specifying as the source for the install.
Check the container with the VerifyContainer function - or just insert the files again
nope, this computer has never used plug-ins. All plug-ion don't seem to work. I've tried to installed Outlook Manipulator, SMTPit Pro, etc.
where did You install the Plugins?
try installing one in applications/FileMaker Pro/Extensions - and make sure that You have a current version of the Plugin. Permissions are ok?
Please describe exactly how you are installing the plugins:
- Do you put them in a folder?
- Do you put them in a container field and install them through a script?
- Are you running FileMaker standard as 64 bit or have you changed to 32 bit (I suggest you do not change)?
- Which exact version of each plugin is it, is the plugin 64 bit?
- Exactly the version of FileMaker, OS etc.
- Does the same setup work on another computer = is the problem isolated to this computer?
The problem is very easy to solve, but the information you are giving leave to many open windows:-)
Worth making sure in the FileMaker Pro Application Preferences on the Plugins tab that you have "Allow Solutions to install files" enabled.
We've tried installing the plug-ins 2 different ways.
1) simply copying the plug-in into the FileMaker Pro/Extensions folder
2) importing the plug-in into a Container field, and then using the Install Plug-in script step
We install plug-ins all the time and usually don't have any issues. I'm beginning to think it's a permissions issue.
Did you look at my suggestion? (1st reaction / 2nd post). If yes, communicate the result.