AnsweredAssumed Answered

Account and Password not working

Question asked by Garner on Jan 14, 2010
Latest reply on Jan 8, 2018 by ali.bhatti


Account and Password not working


I upgraded from FileMaker Pro 5 to FileMaker Pro 10 today on this iMac running OS X 10.4.11.  I opened our database with FileMaker Pro 10 and it converted the file to the .fp7 format, but then it asks for an account name and password.  In version 5 we never had to use a password.  When I use the username and password of the account that I installed the software I get an error: "The account and password you entered cannot be used to access this file.  Please try again."  If I just select the "Guest Account" option the file opens.


What gives?  I'm 100% certain I'm using the correct password for this account.  Is there some password encryption on the file itself?  If so, how can I reset it?  I'm quite sure nobody knows what it might be.  This database has been in use for several years and nobody has ever had to use a password to access it.


Please help if you can.