Find the correct number from this web site to call for technical support for your country or language. The tech call for installation issues should be free and they should be able to help you with both issues.
Yeah it's a nice thought but still an international pay call to Australia from Thailand.
Finally got it to download at 20k maybe 10 tries -- but it took my whole system down. Starting from stratch like I just bought the machine. Only then can I discover if the file is corrupt.
Collossal waste of time. Thanks for the thought