Please provide more detail.
What operating system?
What version of FileMaker is she using?
Exactly what steps does she take and exactly where does it stop working?
Windows XP Pro 2002
FileMaker Pro 11
We get the same result in both the Export Records pulldown and through the script I'm trying to get to work for her, that works for other Windows users (Export Records step).
After choosing Export, in the window where she chooses the File Type, if she chooses Excel Workbook and clicks Save it goes through the Export steps. If she chooses FileMaker Pro as the file type and clicks save, the window closes and nothing happens. No file is created no matter where we try to save to.
I should elaborate - if in the script step "Export Records" I choose Filemaker Pro from File Type in the "Specify output file" window, we do not get a file. If I choose Excel Workbook it works fine.
I have FileMaker 11 Adv installed on the Windows XP machine I am using to answer you. If I pull down the File Menu and select Export Records, I get a dialog where I can choose the .fp7 format. If I then name the file and click Save, There's a slight delay and then I get the next dialog where I can specify the details of my export. So this works for me...
If you create a brand new file and do the same steps, can you export from this test file?
Try creating a new script since there should be no visible options to export the file type, just a button to click.
Export to FP File:
Go to layout (a table is nice)
Find a selection
Go To layout original layout
In the export step you select the table, etc and whatever steps are needed to save as fmp. Using a fixed name and saving to the desktop saves steps.
This should be a standalone step with no user options which usually cause problems when they choose the wrong options.
PhilModJunk - I tried with other files and this same thing happens. Excel or Tab-Separated file export, FP7 does not. It merely closes the File Type window (where I choose my directory) and nothing else happens.
I'd try re-installing FileMaker to see if it makes a difference.