AnsweredAssumed Answered

Cannot log in to FileMaker via web access over the internet

Question asked by suphotboonchamnan on Nov 20, 2014
Latest reply on Nov 20, 2014 by davidanders

Title

Cannot log in to FileMaker via web access over the internet

Post

Hello,

I have a problem about using FileMaker over the internet.
I am using FileMaker version 12 and I set up a web access from the internet. However, I always get a message

"The account and password you entered cannot be used to access this file. Please try again."

when I logged in from the internet
 
However, I successfully logged in to the system via internal network with the same credentials.

Could you please help identifying the problem and recommend how I can solve this?
 
Best regards,
Suphot

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