4 Replies Latest reply on Oct 24, 2012 1:06 PM by philmodjunk

    Can’t send email

    thearborist

      Title

      Can’t send email

      Post

           OS 10.8.2, FMPA 12.3

           I am trying to send email from within FMPA 12, but constantly get an error message:

           “Some of the files that are needed are either damaged or have not been installed. Please run the installer to correct this problem.“

           I have tried this on several files that have been upgraded, but I get the same message when I create a new file.  I have tried reinstalling, but this is a PITA, because the last disk I have is FMPA 9, with electronic upgrades since then.

           How do I find the files that are missing, and how do I get the full version working proprely?

            

        • 1. Re: Can’t send email
          KennethMcCormick

               Make sure your default mail client is Apple's Mail. I had this issue when Google Chrome was my default email client.

          • 2. Re: Can’t send email
            davidanders

                 I assume you have not saved your electronic upgrades.

                 Do you have the last Filemaker 12 upgrade?

                 If not you can redownload it and previous versions here
            https://store.filemaker.com/US/ENG/RTL/product/view/group/MED

                 I suggest you save electronic installers and your serial numbers and passwords in a safe place and then back them up.

            • 3. Re: Can’t send email
              thearborist

                   When I set Mail as the default, the functions works.  Thanks, Kenneth.  So is this a bug or by design?  Why can’t Filemaker use other email clients?

              • 4. Re: Can’t send email
                philmodjunk

                     For Why, you'd have to ask a programmer that works for FileMaker Inc.

                     From the help file for FileMaker 12:

                                                                                 
                                    
                                          
                               
                                    
                                         To send email, you must have an internet connection. In addition, to send mail through an email application, you must have the following configurations.
                               
                      
                     Windows:
                                                                                 
                                    
                                          •
                               
                                    
                                         A [Mail] section in the Win.ini file.
                               
                      
                                                                                 
                                    
                                          •
                               
                                    
                                         Microsoft Exchange, Microsoft Outlook, Microsoft Outlook Express and Eudora installed and configured properly.
                               
                      
                     Mac OS:
                                                                                 
                                    
                                          •
                               
                                    
                                         Mac OS X Mail or Microsoft Entourage installed to send email with FileMaker Pro.
                               
                      
                                                                                 
                                    
                                          •
                               
                                    
                                         Internet system preferences configured for use with one of the supported mail applications.
                               
                      
                                                                                 
                                    
                                          •
                               
                                    
                                         If you use Eudora 5, start the Eudora application before performing this script step.