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Capturing E-mail Text

Question asked by BrandonTerrell on May 29, 2012
Latest reply on May 29, 2012 by BrandonTerrell


Capturing E-mail Text


Hello, I have been asked to establish a system that can track e-mail correspondence between associates and clients, and store the contents of those messages in a Contacts database where only messages to or from each particular client show up on that clients record for later review.  I believe I can set up a way to capture outgoing e-mails by having the message actually be composed within the contact's record, save that text in the record, and then have filemaker send the contents of that field as an e-mail to the specified client.  However, I am trying to determine if there is any possible manner to recognize and capture potential responses from that client and store them in the record as well for review within the database.  Any help or ideas, or a confirmation that this cannot be acheived, would be greatly appreciated.  Thanks!