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Client connected to remote database (Data lost)

Question asked by shashikanthkuntla on Mar 5, 2012
Latest reply on Mar 5, 2012 by shashikanthkuntla


Client connected to remote database (Data lost)



We have some users in Sydney where they are not able to save the data onto the filemaker server database file. User connected to database file on the remote server and created a new record and entered the data in the record. Ideally whatever data has entered should be automatically saved.

But only for sydney users, Whatever information is being entered is lost. Data entered is not getting saved onto FileMaker server database files. It is a network issue, but is there any solution for this??

Please suggest on how to resolve this, I have given an option to "Fluch cache to Dish" willl this resolve the issue?

User had closed out of this record 45 minutes before the network connectivity issue, but the recrod was still lost. 

Error message: "Communicaiton with the host is interrupted and could not be re-established. All effected windows will be closed"