7 Replies Latest reply on Feb 20, 2015 9:06 AM by philmodjunk

    Client License Issue

    BrianKeller

      Title

      Client License Issue

      Post

      Our company owns multiple FileMaker Pro Advanced Licenses.  We have transferred the use of one of the licenses from one employee to another.  The client was uninstalled off of the 1st employee's computer and installed onto the 2nd employee's computer and activated with the appropriate license key.  When trying to access a shared database he is getting the error message.  "The maximum number of licensed users are currently using this copy of FileMaker Pro.  Please refer to the License Key section of your software documentation for further instructions.  Is there anything special which has to be done to transfer a license key within a business from one user to another?

        • 1. Re: Client License Issue
          philmodjunk

          I suggest going to each user with FIleMaker Advanced in turn and pull down the help menu, select "about" and make a note or screen shot of the license key shown. It sounds like you have two installs with the same license key even though you say that this is not the case.

          • 2. Re: Client License Issue
            BrianKeller

            Thanks Phil.  That is a great idea.  One thing we found since I posted this is they are able to create a new Database and they can access one from FM Server with no issues.  It is only when trying to access a database on a local host shared out.  My understanding is both users have to have FM client to access a database shared our on a local host and that database has to be up and running.

            • 3. Re: Client License Issue
              philmodjunk

              And the same license control issue will arise with a database hosted from FileMaker Server and also when hosted from FileMaker Pro. If either detects two copies of the software open with the same license key, the second one get's booted and shuts down.

              You might compare the license key of the copy of FileMaker that is hosting the database to the license key of the client who is not being allowed to connect. Sounds like they might have one and the same key...

              • 4. Re: Client License Issue
                BrianKeller

                We are still experiencing this issue and the clients have been validated as having different keys.  We did notice this is only occurring when two are trying to access the same database.  Both can access different databases just fine but when trying to access the same one we receive the "too many license" error.  Filemaker support states "As a user of FileMaker Pro, you can setup your database files to be shared over the network so that you and other FileMaker Pro and FileMaker Go users can access the same file simultaneously.  This is referrd to as FileMaker Network Sharing or peer-to-peer sharing in FileMaker Pro."  We have FileMaker Pro Advanced 13 so 5 should be able to access the same database at a time.  We are having issues with 2 individuals.  We have the file set up to be shared with other clients and the host system has network sharing turned on and it was turned on from a user with extended priveledges.

                • 5. Re: Client License Issue
                  philmodjunk

                  When two users access the same file via peer to peer sharing, there normally should be 3 differently licensed copies of Filemaker Pro involved:

                  1) The host copy of FileMaker. This copy of FileMaker should be installed on the same machine as the database file(s). It should have the file open first.

                  2) The two users that want to access the files should then launch their copies of FileMaker on their machine and use Open Remote to find and open the hosted copy of this file.

                  • 6. Re: Client License Issue
                    BrianKeller

                    Phil, the description you provided then really means one user is trying to access that file.  The host system does have the database up and running but the other use cannot access it.  We also found we are unable to access the file even when moving it up to FileMaker Server.  Whichever individual accesses the file first via their client gets in.  The second user gets the license error and the 1st client's desktop gets shut down.

                    • 7. Re: Client License Issue
                      philmodjunk

                      If you host a different file--say a brand new small test file from that copy of FileMaker, can multiple users access the test file?

                      What sharing options were specified for the file?

                      If it's set up for sharing with the "all users" designation, then run a recover on the file, it may be damaged.