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Client no longer responding; connection closed

Question asked by JasonSnyder on Mar 27, 2012
Latest reply on Mar 27, 2012 by JasonSnyder

Title

Client no longer responding; connection closed

Post

My setup is FileMaker Server v11.0.4 with 3 clients running FileMaker Pro v11.0.4. Several times a week one particular client gets one of several error messages, and FileMaker quits unexpectedly.

The error messages leading to the crash are one of:

1) "FileMaker Pro quit unexpectedly. Click Reopen to open the application again." [this error is logged in Console in ~/Library/Logs/CrashReporter]

2) "The maximum number of licensed users are currently using this copy of FileMaker Pro. Please refer to the License Key section of your software documentation for further instructions. License Key conflict with user "hostname (hostname) [IP]". All files will be closed and the application will quit.

The server has no "maximum idle time allowed" set. The client is set to never sleep and network access is not disrupted as evidenced by mail connections staying online and file shares staying mounted. I have completely uninstalled and reinstalled the Application and Preference files for the troubled client.

Either error message occurs when the client is entering data into a new record. Upon relaunch the new record is gone.

The server log shows the following events:

2012-03-22 10:06:25Server EventsWarningClient "(Front Desk) [192.168.0.145]" denied access because the license key is already in use by client "Front Desk (Front Desk) [192.168.0.145]".
2012-03-22 10:06:25Server EventsWarningClient "(Front Desk) [192.168.0.145]" denied access because the license key is already in use by client "Front Desk (Front Desk) [192.168.0.145]".
2012-03-22 10:06:30Server EventsWarningClient "Front Desk (Front Desk) [192.168.0.145]" no longer responding; connection closed. (51)
2012-03-26 11:16:46Server EventsWarningClient "Front Desk (Front Desk) [192.168.0.145]" no longer responding; connection closed. (51)
2012-03-27 08:13:48Server EventsWarningClient "(Front Desk) [192.168.0.145]" denied access because the license key is already in use by client "Front Desk (Front Desk) [192.168.0.145]".
2012-03-27 08:13:48Server EventsWarningClient "(Front Desk) [192.168.0.145]" denied access because the license key is already in use by client "Front Desk (Front Desk) [192.168.0.145]".
2012-03-27 08:15:21Server EventsWarningClient "Front Desk (Front Desk) [192.168.0.145]" no longer responding; connection closed. (51)
 

Notice the disconnects happen regardless of the license issue (2012-03-26). Also notice the license conflict is with itself, meaning the host is denied access because of a license key in use by the same host.

The user is frustrated at the workflow stoppage and the need to re-key data. Can anyone assist me troubleshooting this further?

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