1 Reply Latest reply on Aug 14, 2014 9:34 AM by philmodjunk

    Creating Troubleshooting/Repair knowledge base in FM

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      Creating Troubleshooting/Repair knowledge base in FM

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           I have been asked to create a troubleshooting guide that would walk a user through the steps to troubleshoot/repair a video system. Since I am already familiar with FileMaker I think I would like to write it using this FileMaker but just looking for input as to whether this is the correct platform. The solution would ask the user a series of questions and based on the answer to each question lead them to the next step or in other words the next thing to check as a part of the troubleshooting process.

           A sample of the questions would be as follows:

      Issue – No picture on the TV screen.

      Question – Is the TV power plugged in?

           Yes – Go to next step

           No – Plug in the power cord

      Question – Is the TV power turned on?

           Yes – Go to next step

           No – Push the power button


           Has anyone done a similar project or have any samples or starter solutions that they can recommend?