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Creating Troubleshooting/Repair knowledge base in FM

Question asked by Badam on Aug 14, 2014
Latest reply on Aug 14, 2014 by philmodjunk

Title

Creating Troubleshooting/Repair knowledge base in FM

Post

     I have been asked to create a troubleshooting guide that would walk a user through the steps to troubleshoot/repair a video system. Since I am already familiar with FileMaker I think I would like to write it using this FileMaker but just looking for input as to whether this is the correct platform. The solution would ask the user a series of questions and based on the answer to each question lead them to the next step or in other words the next thing to check as a part of the troubleshooting process.

     A sample of the questions would be as follows:

Issue – No picture on the TV screen.

Question – Is the TV power plugged in?

     Yes – Go to next step

     No – Plug in the power cord

Question – Is the TV power turned on?

     Yes – Go to next step

     No – Push the power button


     Has anyone done a similar project or have any samples or starter solutions that they can recommend?

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