Filemaker does save automatically unless you turn this off in the layout setup settings for a given layout.
Perhaps your find didn't work the way you thought. Try using Show All records and sort your records. Then scroll through them to see if you see your new/changed record.
Some times a field's index is corrupted and this will keep finds from returning the correct found set. Re-index the field by importing the file into a clone or by turning indexing on and off in the field's storage options (manage | database | fields, double click the field definition.)
I have "automatically save changes" in my layout settings. We have also done the "show all" and sorted, but do not find new records.
I'll try the index idea next, but that doesn't explain why new records don't save as entered.
I would have expected Show All to reveal the records if it was an indexing problem.
It might be illuminating to spell out step by step what you are doing.
"I clicked on... to create the new record..."
"I entered data in these fields..."
I then did this... to perform a find...
If there are any scripts involved in the process, I'd check those over.
If there is any chance that you have fields from more than one table on the same layout, there might be an issue with how you've defined your relationship.
Likewise if there's a portal involved...
Here's what we do:
-Click on "Records", "New Record" which gives us an empty field screen
-We enter names, addresses, phone numbers, email addresses either by tabbing between fields or clicking into a field
-Once everything is entered to our satisfaction, we will either add another record (if we have more to add), or we'll perform a Find (Command F), enter the last name, and search to make sure the record saved. Sometimes it does, sometimes it doesn't. No rhyme nor reason.
I might add that our database is networked. It is housed on our receptionists iMac, then 4 or 5 staff members access via our network. However, it is the receptionist who is doing most of the adding of records and has problems.
Another option comes to mind. Is there any chance your receptionist is accidentally attempting to enter the data while in find mode?
I've seen this happen with one my clients years ago. Since the data was entered in find mode, it won't be saved.
Just checked w/ her and she is not in findmode...but a really good thought as I could see someone doing that.
We're going to watch and document to see if there is a pattern...thanks for assisting us.
Sometimes it's good to step back for awhile. You were right...she was in FIND MODE when trying to add a new record - thereby losing the data she entered. Now she knows she needs to be in BROWSE MODE to add a new record.
An upgrade to FMP 10 would give you the option of displaying magnifying glass icons in all the fields when in find mode...