1 Reply Latest reply on Jul 14, 2010 9:05 AM by philmodjunk

    Database Corruption Options

    sevenpointed

      Title

      Database Corruption Options

      Post

      Greetings from Albuquerque NM

      I have run the recover tool on 2 of the files in my solution, with a totoal of 7 issues that it found.  I want to send these files to filemaker to see if they can give me a quote to repair them. 

      What support method would I use to start this process?  Has anyone done this before?

      Thanks

        • 1. Re: Database Corruption Options
          philmodjunk

          Filemaker does not repair corrupted files, so that is not an option. You will have to do this yourself or get a consultant to do it for you.

          The best, cheapest alternative is to replace the files with undamaged backup copies and then import any additional data you need from the recovered copies. Sometimes this requires saving a clone of your backup and then importing all data from the recovered copies into the clone and then resetting any serial number fields that need to be updated.

          If you don't have a backup copy, things get more difficult, but there are several options a knowledgeable developer can use to rebuild a corrupted file if a copy can at least be opened.