3 Replies Latest reply on Aug 24, 2012 9:59 AM by philmodjunk

    Deactivation and software transfer without losing a license key?

    juliafanghella

      Title

      Deactivation and software transfer without losing a license key?

      Post

      I'm trying to switch computers and I cannot figure out how to deactivate the program on my old computer and maintain the license key in order to safely install is on the new computer without using another of the license keys.

      We have 5 licenses, but I do not wish to use another just by switching computers. Also, when I go to the "Help" dropdown, I should be able to enter "Deactivate" in order to go forward with the procedure, but it is not working.

      I am using FMP11.

       

      Any and all feedback is appreciated! Smile

        • 1. Re: Deactivation and software transfer without losing a license key?
          philmodjunk

          FileMaker 10, 11, and 12 cannot be deactiviated. One simply uninstalls them. You can uninstall the file on the first computer and then install the software on the new computer.

          From a technical aspect, if you don't uninstall from the first computer, nothing really bad happens. You can simply install on the new computer and use it there. The only thing that happens is if a use on the first computer connects to a hosted database and then you use the new computer to connect to the same hosteed database, an error message pops up and FileMaker shuts down.

          • 2. Re: Deactivation and software transfer without losing a license key?
            juliafanghella

            Thanks for the feedback! I am in fact working off of a hosted database, so you would recommend uninstalling the program from the first computer to avoid any blockages?

            Suppose I don't have a hard copy of the software, should I be able to download it with a license key from the FMP website?

            • 3. Re: Deactivation and software transfer without losing a license key?
              philmodjunk

              IF you don't have a installer for your software, you are living very, very dangerously. What would you do if your current computer suffers a major system failure and no longer works?

              You'll need to contact customer service with proof of purchase and ask them for a link from which you can download an installer. Once you have one, make multiple back up copies of it. You can put it on a flash drive, burn it on a CD or DVD, upload it to a service such as Drop Box.

              There are only two reasons to uninstall the software. I am listing them, but leaving the decision up to you:

              1) To stay in compliance with your license agreement. Even a single user license allows for a second install of the software so read it carefully and decide if you need to to stay legal.

              2) To keep another user from accidentally locking you out of accessing the hosted database.