Saving your installer file and backing it up is a very important part of the process of acquiring any new software.
But FileMaker tech support does not charge for installation problems and they can set you up with a new email from which to re-install the software.
But the problem you report might not be due to a bad install and in fact, this is unlikely to be the case.
Have you tried creating a brand new file with a container field and inserting an image file into that file's container field? This can help determine if the problem is with the file or something else--such as your install of Filemaker Pro.
Thank you for the post.
Technical Support will never charge for installation, renewing purchased downloads, or resending store emails for purchases.
If you are located in the U.S. or Canada, then contact technical support toll free at 1-800-325-2747. The hours are between 7 AM - 5 PM PDT.
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