1 Reply Latest reply on Sep 23, 2009 4:18 PM by computerprosCA

    Email not being sent out using SMTP Server 'Send Mail' command

    computerprosCA

      Title

      Email not being sent out using SMTP Server 'Send Mail' command

      Post

      SERVER & CLIENT INFORMATION:

      FMP10 Server Advanced running on OSX 10.5.8

      FMP10 Pro Advanced Client software running on WinXP Pro

       

      I created a simple script to send out an Email using the 'Send Mail' command via the 'SMTP Server' option.

       

      THE PROBLEM:

      Email is not sent out due to the following error seen below in my Mail Server debug log:

       

      Received greeting: 220 XYZ Mail Server
      Sending EHLO
      Sent MAIL command
      Got reply: 553 Requested action not taken: mailbox name not allowed
      Sender <=?UTF-8?B?RmlsZU1ha2VyIFNlcnZlcg==?=<fmp10@vpginc.com> not accepted: 553 Requested action not taken: mailbox name not allowed
      QUIT sent, got reply: 221 Bye

        • 1. Re: Email not being sent out using SMTP Server 'Send Mail' command
          computerprosCA
            

          After 6 hours of Trial & Error, pulling my hair out, and searching every FMP resource I could get my hands on (I ALMOST called FM Tech Support, but I'm too stubborn and cheap to spend the $45), here is the solution I discovered which fixed the problem to what I consider a Filemaker "BUG" in the SMTP Server 'Send Mail' Script command.

           

          THE SOLUTION:

          When you Configure (or 'Specify') the SMTP Server in the 'Send Mail' Script Step, DO NOT enter a NAME in the User Information field.

           

          THE PROBLEM:

          For some reason (unknown to me) when you enter a NAME in the User Information field and send the Email it is converted into UTF-8 (Unicode Transformation Format) and it looks like this:  Sender <=?UTF-8?B?RmlsZU1ha2VyIFNlcnZlcg==?=<fmp10@domain.com>  which results in the following error, "553 Requested action not taken: mailbox name not allowed"

           

          The Sender information should probably look like this:   Sender <Joe Hockeypuck><fmp10@vpginc.com>  not Unicode

           

          I hope this helps someone out there.