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Email recipients unable to open pdf attachment

Question asked by robyne on May 25, 2011
Latest reply on Jun 27, 2011 by robyne

Title

Email recipients unable to open pdf attachment

Post

I am using OS 10.6 (diff version on diff machines) & Filemaker 11.0.2

We send out emailing regularly with a pdf attachment.  Most of our clients receive the email just fine but a few (around 10% of what we send out)  are unable to open the attachement.  I am trying to discern if this is a filemaker issue or something else.  So, first, what could be causing this on the Filemaker end and secondly, how do I determine if is their email client causing the problem (particularly if they can open other attachments just fine)?

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