Thank you for your post.
If you are using Safari, pull down the Safari menu and select "Preferences..." Along the top of the Preferences dialog box are several icons. Click on the icon marked "Security", and put a check mark in the option "Enable Java".
If you are using Firefox, pull down the Firefox menu and select "Preferences..." Along the top of the Preferences dialog box, select the icon marked "Content", and put a check mark in the option "Enable Java".
It would be useful to have a pre-session process for testing whether the tech requirements are in place and ready to go. With more specific hints should they be necessary.
Since I'm registered for a February session I'm not confident this Mac is set to go.
If you are Java enabled, then you should be fine, as long as you are using either Safari or Firefox on your Mac. Sometimes, webinars are handled through WebEx, so cookies would need to be enabled.
Unfortunately the issue is NOT RESOLVED. I've checked with Java.com and for Mac users they pass all support back to Apple's Software Update utility — no further help from that source. Software Update utility shows this Mac's Java is up to date.
If I go to Safari Preferences/Security Java is most definitely enabled — or so Safari Preferences reports.
I then checked out the Event Manager testing routine at https://filemakerevents.webex.com/mw0305l/mywebex/default.do?siteurl=filemakerevents
That reports that Java is not enabled. I've gone so far as to turn Safari Java enabling off and then back on again — both within the current Safari session and with a separate Safari launch in between.
That shows Java not enabled. Yet if I go to Safari Preferences/Security Java is most definitely enabled — or so Safari Preferences reports.
I've switched to the FireFox browser, updated it to the latest version and checked that Java is enabled in FireFox Preferences/Content. Yes it is. Go to the same Webinar Event Manager testing page. Same error message, FireFox does not recognize Java as enabled.
All variations have been covered, but the issue has NOT BEEN RESOLVED.
Please elevate this issue. Much appreciated.
Thank you for the additional information.
Both Safari and Firefox use the Java preferences on your Mac, so it sounds like this may not be up-to-date.
Go to the following directory and launch:
Hard disk -> Applications -> Utilities -> Java -> Java Preferences
Make sure that "J2SE 5.0" is at the top of the list for Java applet versions and Java application versions. Usually, if you just click "Restore Defaults", you should be set to go.
Here are my own personal "Advanced" settings:
Java console -> Do not start console
Shortcut creation -> Prompt user if hinted
Allow user to grant permissions to signed content
Allow user to grant permissions to content from an untrusted authority
User certificates and keys in browser keystore
User personal certificate automatically if only one matches server request
Warn if site certificate does not match hostname
Show sandbox warning banner
Allow user to accept JNLP security requests
Use SSL 3.0
Use TLS 1.0
(all other values unchecked)
Please continue to keep me updated with your system.
I just went to the site you posted, clicked on "Set up", and it returned to me that Java 1.5 is enabled.
I am trying to view the past webinars but all I can get is the speaking part, no picture and then only if I download the file. If I try to watch it online I get the Do not close this page or the webinar will stop message and that's it. I have Java enabled.
Mac Pro (early 2009) Safari 3.2.1
Verizon FIOS 20 Mb/sec
Which Webinar are you trying to watch? Let me make sure there isn't any corruption with the webinar.
It would be my guess that like me, your Mac "thinks" it's got Java installed some part of it is incomplete or wrongly installed. As I remember it I ended up going to a Mac help forum (the one I prefer is ehmac.ca which tends to get a lot of well seasoned Mac professionals) to get the exact address at Apple for downloading the complete Java installer, independent of the OS itself. Then re-install it. It's too long ago to remember now whether I uninstalled Java and if I did how I went about that. As well it would be a good idea to send an eMail to Lynda at <email@example.com> and describe your problem.
What I was trying to view was "Getting Visibility into your School's Data" under the K-12 banner.
The webinar plays back fine for me, which I know doesn't help you.
However, I noticed there are two options: Playback and Download. Try downloading the webinar to your hard disk, and download the WebEx Player (which is another option when you download the webinar). This way, you don't have to rely on your Java installation settings. This also works the same way, but using a different application than your browser.
Let me know how this works out for you.
Hi yet again,
I don't know where the problem is. I know Java works because I went to Java Tester and it said I am running Version 1.5.0_16 from Apple. When I try to view the file I get a window that says "Do not close this window, refresh this Web page, click Back or Forward, or click a URL in another window. If you do so, playback will end." and that is all I get. I downloaded WebEX Player and the file and when played I get audio but the screen is a bright turquoise. I turned off the pop-up blocker but that had no effect.
I'm stumped (but then that is not all that difficult to do)
Mac Pro (early 2009) dual 2.93's, 9 GB memory, 10.5.6, Radeon HD4870 graphics card.
I re installed Webex, and did a restart of the computer and now the downloaded file works. Beats me!
Thanks ever so much for your help!