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Entire records gone missing and changes to records not saved

Question asked by Madpearl on Jan 11, 2012
Latest reply on Jan 11, 2012 by Madpearl

Title

Entire records gone missing and changes to records not saved

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For over five years I have had a simple database at a client's logging sales contacts' details. The database is on Filemaker Server 11 on a dedicated Mac. Several of the staff reported recently that some entries they had made were not there when searched for a few days later, and some changes to existing records similarly disappeared. These omissions are infrequent, unpredictable and thus unnerving. I can find nothing on the forum, or elsewhere, about this particular problem.

The client has said that 'connection to server' error messages have appeared on the sales team's Macs recently but not necessarily at precisely the same time as records go missing. My best guess is that this intermittent connection problem is causing entries to not make it back to the server even if no error message is shown. Would this make sense to you guys? 

Any suggestions welcome.

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