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Faulting module name: ViewSystem.dll

Question asked by AndreaLain on Apr 10, 2015
Latest reply on Jun 29, 2016 by jschaefer

Title

Faulting module name: ViewSystem.dll

Post

We are running FileMaker Pro 13 in a Citrix XenApp 6.5 environment on Windows 2008 R2 Datacenter.

Users will sometimes have FileMaker freeze-up/crash while they're using it and the following errors are then logged to the Application Event Log under Windows.

Any ideas on how we can debug this?

 

Log Name:      Application

Source:        .NET Runtime

Date:          4/10/2015 6:39:09 AM

Event ID:      1026

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      moss-ctx-2k8-08.mossinc.com

Description:

Application: FileMaker Pro Advanced.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 5E61BE30

Stack:

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name=".NET Runtime" />

    <EventID Qualifiers="0">1026</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-04-10T12:39:09.000000000Z" />

    <EventRecordID>510182</EventRecordID>

    <Channel>Application</Channel>

    <Computer>moss-ctx-2k8-08.mossinc.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Application: FileMaker Pro Advanced.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 5E61BE30

Stack:

</Data>

  </EventData>

</Event>

 

 

 

Log Name:      Application

Source:        Application Error

Date:          4/10/2015 6:39:09 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      moss-ctx-2k8-08.mossinc.com

Description:

Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa

Faulting module name: ViewSystem.dll, version: 13.0.5.27080, time stamp: 0x54b0539e

Exception code: 0xc0000005

Fault offset: 0x0001be30

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-04-10T12:39:09.000000000Z" />

    <EventRecordID>510183</EventRecordID>

    <Channel>Application</Channel>

    <Computer>moss-ctx-2k8-08.mossinc.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>FileMaker Pro Advanced.exe</Data>

    <Data>13.0.5.503</Data>

    <Data>54b055aa</Data>

    <Data>ViewSystem.dll</Data>

    <Data>13.0.5.27080</Data>

    <Data>54b0539e</Data>

    <Data>c0000005</Data>

    <Data>0001be30</Data>

  </EventData>

</Event>

 

 

Log Name:      Application

Source:        Windows Error Reporting

Date:          4/10/2015 6:39:14 AM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      moss-ctx-2k8-08.mossinc.com

Description:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

 

Problem signature:

P1: FileMaker Pro Advanced.exe

P2: 13.0.5.503

P3: 54b055aa

P4: ViewSystem.dll

P5: 13.0.5.27080

P6: 54b0539e

P7: c0000005

P8: 0001be30

P9:

P10:

 

Attached files:

 

These files may be available here:

 

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 950a967e-df7e-11e4-bca1-0050568280ea

Report Status: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-04-10T12:39:14.000000000Z" />

    <EventRecordID>510184</EventRecordID>

    <Channel>Application</Channel>

    <Computer>moss-ctx-2k8-08.mossinc.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>APPCRASH</Data>

    <Data>Not available</Data>

    <Data>0</Data>

    <Data>FileMaker Pro Advanced.exe</Data>

    <Data>13.0.5.503</Data>

    <Data>54b055aa</Data>

    <Data>ViewSystem.dll</Data>

    <Data>13.0.5.27080</Data>

    <Data>54b0539e</Data>

    <Data>c0000005</Data>

    <Data>0001be30</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>950a967e-df7e-11e4-bca1-0050568280ea</Data>

    <Data>0</Data>

  </EventData>

</Event>

 

Log Name:      Application

Source:        Application Error

Date:          4/10/2015 6:39:14 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      moss-ctx-2k8-08.mossinc.com

Description:

Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa

Faulting module name: ViewSystem.dll, version: 13.0.5.27080, time stamp: 0x54b0539e

Exception code: 0xc0000005

Fault offset: 0x0001be30

Faulting process id: 0x1b48

Faulting application start time: 0x01d07383afd344da

Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\FileMaker Pro Advanced.exe

Faulting module path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\ViewSystem.dll

Report Id: 97b36f5e-df7e-11e4-bca1-0050568280ea

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-04-10T12:39:14.000000000Z" />

    <EventRecordID>510185</EventRecordID>

    <Channel>Application</Channel>

    <Computer>moss-ctx-2k8-08.mossinc.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>FileMaker Pro Advanced.exe</Data>

    <Data>13.0.5.503</Data>

    <Data>54b055aa</Data>

    <Data>ViewSystem.dll</Data>

    <Data>13.0.5.27080</Data>

    <Data>54b0539e</Data>

    <Data>c0000005</Data>

    <Data>0001be30</Data>

    <Data>1b48</Data>

    <Data>01d07383afd344da</Data>

    <Data>C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\FileMaker Pro Advanced.exe</Data>

    <Data>C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\ViewSystem.dll</Data>

    <Data>97b36f5e-df7e-11e4-bca1-0050568280ea</Data>

  </EventData>

</Event>

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